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| Water Division > Customer Service > Meter Reading |
| Meter Reading |  |
Subsections:
New Residents • Customer Service • Water Quality • Hydrant Flushing/Testing • FAQs • Production • Cross-connection/Backflow Device • Water Meters • Boil Orders • J.U.L.I.E. • Distribution • Willie's Water Trivia • Willie's Water Conservation Tips
Water Service Coordinator: Jennifer Jackson- (815) 961-2402 Gust Saros- (815) 961-3784
Water Meter Reading
The City of Rockford reads all residential and commercial accounts every month. New Radio Frequency Meters (RFM) allow the Water Division to read the meter from the street, without entering private property. These are installed at now charge.
WATER METER MAINTENANCE & BILLING
Water Service Information 815-987-5700
• Water division installs meters in new homes.
• Replacement and repairs to a meter are at no cost to the customer unless the meter is not properly protected. The home owner will be subject to a replacement cost.
• Meters are read every month and a bill is sent 30 days after the read. Accounts not read or where there is a malfunction will be estimated for the month.
• Owners are billed for water consumption and a monthly charge for rubbish.
New Radio Frequency Meters (RFM) allow the Water Division to read the meter from the street, without entering private property. These are installed at no charge.
Click here to see a map of the billing areas in the City, along with a schedule of the different billing cycles.
Director
Timothy S. Hanson
425 East State Street
Rockford, IL 61104
Phone: (815) 987-5570
TDD: (815) 987-3083
Fax: (815) 967-6942