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Public Works Department
Water Division  > FAQs
Water Division FAQs
Subsections:   
New Residents   • Customer Service  •   Water Quality    •  Hydrant Flushing/Testing  •  FAQs  •  Production  • Cross-connection/Backflow Device • Water Meters •  Boil Orders  • J.U.L.I.E.  • Distribution • Willie's Water Trivia • Willie's Water Conservation Tips   
If you do not see your FAQ listed here, please use the FAQ search.  For other Public Works related FAQs, click here.

What is Water Conservation?
 
How do I find out what utilities are underground?
 
What is a cross-connection or backflow device?
 
What is hydrant flushing for?
 
Is there radium in my water?
 
What do I do if my water tastes bad?
 
How do I drain my water heater?
 
What are these white chips in my water?
 
Why is my water pressure low?
 
What do I do if my water is leaking?
 
Why is my water rusty?
 
How do I cancel my garbage or water service?
 
How do I set up water or garbage service?
 
Are vending machines that mix drinks safe during a boil order?
 
Can my pets drink the water during a boil order?
 
Is it safe to swim in pools during a boil order?
 
Can I wash my clothes in the water during a boil order?
 
How do I wash my dishes during a boil order?
 
Can I shower or take a bath during a boil order?
 
During a boil order, can I wash my hands from the faucet?
 
Can I drink the water during a boil order?
 
Why has a boil order been issued?
 
When will flushing be done?
 
What are parts per million etc?
 
How much fluoride should be in my drinking water?
 

Department Section

Director
Timothy S. Hanson

425 East State Street
Rockford, IL 61104
Phone: (815) 987-5570
TDD: (815) 987-3083
Fax: (815) 967-6942

Additional Contact Numbers